PlayOn Aus. Privacy Policy

At PlayOn Aus. we understand that you value your privacy and wish to have your personal information kept secure. Our Privacy Policy describes generally how we manage your personal information and safeguard your privacy. If you would like more information, please contact us.

About our Privacy Policy

This Privacy Policy applies to Fred Tom Pty Ltd ABN 22 696 467 964, trading as PlayOn Aus (“PlayOn Aus”, “we”, “us” or “our”).PlayOn Aus is an independent, privately owned Australian business. We have no ownership or directorial relationship with any of the suppliers or brands whose products we sell.We respect your privacy and are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and other applicable Australian privacy laws.This Privacy Policy explains how we collect, use, store and manage the personal information you provide to us, including when you visit or make a purchase through www.playonaus.com.au.By using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.We encourage you to review this Privacy Policy periodically so that you remain informed about how we collect, use and protect your personal information..

Collecting your personal information

PlayOn Aus only collects personal information that is reasonably necessary for us to operate our business and provide goods and services to our customers.When you place an order, contact us, create an account or otherwise interact with our website, we may collect personal information such as your name, delivery and billing address, email address, telephone number and other information required to process and fulfil your order.We may also receive personal information about another person where it is provided as part of a transaction, such as when an order is being purchased or delivered on behalf of someone else.When you use our website, we may collect information that you provide directly to us through online forms, account registration, checkout, enquiries or email correspondence. If you contact us by email, we will collect your email address and any information you include in your message.We may also collect certain technical information relating to your use of our website, such as your device, browser, IP address and website activity, where this information is collected through our website platform, cookies or related technologies.

Using and disclosing your personal information

We respect your privacy. Any personal information that we collect about you will be used and disclosed by us so that we can provide you with the services that you have requested, or otherwise to enable us to carry out our business as suppliers of goods.

Please be assured we will not disclose information about you unless the disclosure is required or authorised by law, you have consented to our disclosing the information about you, or for another purpose (related to the primary purpose of collecting that information) that you would reasonably expect.

We may also use your personal information to provide you with information about other services offered by us. However, the only information that you must provide is your name and payment details (where applicable). If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request.

We do not engage in unsolicited telephone marketing. In particular, if you are contacted by telephone by an individual or organisation claiming to represent PlayOn Aus. - do not purchase from the organisation as we have a strict policy against telephone marketing.

Access to your personal information

In most cases you may have access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the National Privacy Principles.

We encourage all requests for access to your personal information to be directed to the Privacy Officer by emailing us or by writing to us at our postal address. We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information which is not currently in use, may require further time before a response can be given. We may charge you a fee for access if a cost is incurred by us in order to retrieve your information, but in no case will we charge you a fee for your application for access.

In some cases, we may refuse to give you access to personal information we hold about you. This includes, but is not limited to, circumstances where giving you access would: be unlawful (e.g., where a record which contains personal information about you is subject to a claim for legal professional privilege by one of our clients); have an unreasonable impact on other people's privacy; prejudice an investigation of unlawful activity.

We will also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings. If we refuse to give you access we will provide you with reasons for our refusal.

Correcting your personal information

If you request us to do so we will amend any personal information about you held by us which is inaccurate, incomplete or out of date. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so.

Credit Card Information

When you pay by PayPal, our website sends you off to the PayPal servers to complete the purchase, and we are never provided with credit card information.When you pay by credit card directly on our website, we use Shopify as our payment gaeway, and hence we are never provided with your credit card details.Unfortunately, we are unable to accept any credit card payments over the phone. To complete your online sale all payments need to be made through the online payment gateway options.

Securing and storing your personal information

We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorised use or alteration.

In our business, personal information may be stored both electronically (on our computer system) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all our electronic information. Likewise, we take all necessary measures to ensure the security of hard-copy information.

Third Parties

We use third parties to conduct certain parts of our service to you (as nearly all businesses across Australia do). The only basis upon which we supply your details to them is so that they can undertake their component of this service (for instance, Tyro so they can process your payment, or Australia Post so they can deliver the package to you).

A major component for our selection of these third parties is how they handle privacy, and we are confident that we use professional and respectful suppliers. However, we cannot be held responsible for the actions of those third parties, and you are encouraged to investigate their privacy policy and other terms and conditions, and your use of our website constitutes your agreement to the terms and conditions of these third parties also. Third parties include, but are not limited to;

• Australia Post
• PayPal
• Zip Pay & Zip Money
• Afterpay
• Shopify
• Tyro
• Our suppliers
• Commonwealth Bank of Australia

We will never sell or provide your personal information to another party outside the scope of services outlined above.

Disposal of your personal information

Once your transaction is finalised, both the electronic and hard-copy information is securely archived. After a period of 7 years both the electronic and hard-copy information is destroyed.

For more information or to complain about a breach of your privacyIf you would like more information about the way we manage personal information which we hold about you, or are concerned that we may have breached your privacy, please contact us by email or post (details provided on the “contact us” page).

Changes to our Privacy Policy

From time to time it may be necessary for us to revise our privacy policy. Any changes will be in accordance with the Privacy Act 1988 and the National Privacy Principles. We may notify you about changes to this privacy policy by posting an updated version on our website.

If you require any further information about the Privacy Act 1988 and the National Privacy Principles, you can visit the Federal Privacy Commissioner's website at www.privacy.gov.au